Shipping policy
Shipping Policy
This Shipping Policy describes how Maia Ming Designs (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within1-5 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Domestic Shipping (within USA): Estimated delivery time is 3-7 business days.
- International Shipping: Estimated delivery time is 5-10 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- All shipping costs, Standard, Express and International are Calculated at checkout
- If something looks incorrect, please email us at info@maiamingdesigns.com to inquire and we will endeavour to find a solution.
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 2-3 business days to appear. You can track your package using the link provided.
Shipping Restrictions
We currently do not ship to:
- Cuba
- Iran
- North Korea
- Syria
- Sudan
- Region of Crimea (Ukraine)
- Afghanistan
- Belarus
- Haiti
- Libya
- Russia
- South Sudan
- Ukraine
- Yemen.
Certain items may have restrictions depending on the shipping destination
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at info@maiamingdesigns.com, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at: info@maiamingdesigns.com